Privacy Policy

Effective Date: 22 September 2026

At Allova, we respect your privacy and handle personal information responsibly. This policy explains what information we collect, why we use it, how it may be shared and the rights available to you under applicable UK data-protection law.

About Allova

Allova
3b Bolton Road
Farnworth, Bolton
England, BL4 7JU
United Kingdom
Email: info@allova.store

Information We Collect

Depending on how you use our store, we may collect your name, billing and shipping address, email address, telephone number where provided, order details, payment-related transaction information, customer-service communications, device and technical information, IP address and website interaction information.

How We Use Information

Process and fulfil orders
Process payments
Arrange shipping and delivery
Send transactional order communications
Provide customer support
Process returns and refunds
Prevent fraud and protect website security
Improve our website and services
Comply with legal obligations
Establish, exercise or defend legal claims

Lawful Bases

Where required, we process personal information on lawful bases including performance of a contract, compliance with legal obligations, legitimate interests and consent where applicable.

Marketing

Where permitted by law, we may send promotional communications where the required consent or other lawful basis exists. You can unsubscribe from promotional emails. Transactional communications about your orders are not affected by marketing preferences.

Cookies

Our website may use cookies and similar technologies for essential functionality, preferences, analytics, advertising and security. Where applicable law requires consent for non-essential cookies, we will request consent before using them.

Shopify and Service Providers

Allova uses Shopify and may use payment providers, shipping and fulfilment providers, analytics providers, customer-support services, fraud-prevention services, technology providers and other service providers needed to operate the store.

International Transfers

Some service providers may process information outside the UK. Where required, appropriate safeguards will be used in accordance with applicable UK data-protection law.

Retention and Security

We retain information only for as long as reasonably necessary for the purposes described in this policy and applicable legal, accounting, fraud-prevention and dispute-resolution requirements. We take reasonable technical and organisational measures to protect information, although no online system can be guaranteed completely secure.

Your Rights

Depending on the circumstances, you may have rights to access, correct, delete, restrict or object to certain processing, receive certain information in a portable format and withdraw consent where processing is based on consent.

Complaints

If you have a privacy concern, contact info@allova.store. You may also complain to the UK Information Commissioner's Office where you believe your personal information has been handled unlawfully.