Returns & Refund Policy

Effective Date: 22 September 2026

At Allova, we want you to shop with confidence. This policy explains your cancellation, return and refund rights for online purchases in the UK.

1. Your Right to Cancel

For eligible online purchases, you generally have the legal right to cancel within 14 days of receiving the goods, even if the goods are not faulty. After notifying us, you generally have a further 14 days to return the goods.

2. How to Cancel

Email info@allova.store with your name, order number, checkout email address and a clear statement that you wish to cancel. You do not normally need to give a reason.

3. Returning Your Order

Please contact us before sending a return so we can provide the appropriate return instructions and return address. We recommend keeping proof of postage until your refund is completed.

4. Condition of Returned Goods

You may handle goods as reasonably necessary to assess their nature, characteristics and functionality. Where permitted by law, a refund may be reduced if the goods have been handled beyond what is reasonably necessary and their value has been reduced as a result.

5. Return Shipping

For a statutory cancellation return, you are generally responsible for the direct return cost unless the goods are faulty, damaged or incorrectly supplied, Allova has agreed to pay, or applicable law requires otherwise.

6. Refunds

Where required by UK law, we refund the price of the returned goods and the cost of the standard delivery option originally paid. If you selected a more expensive delivery service, we are generally only required to refund the standard delivery cost.

7. When Refunds Are Issued

We will normally issue a refund within 14 days of receiving the returned goods or appropriate evidence that they have been sent back, subject to applicable law. Refunds are normally made to the original payment method.

8. Faulty, Damaged or Incorrect Goods

If goods arrive faulty, damaged or incorrect, contact info@allova.store with your order number and, where appropriate, photographs. Your statutory UK consumer rights are not affected by this policy.

9. Legal Exceptions

Certain goods may be excluded from the statutory cancellation right where a legal exception applies, including certain personalised goods or certain sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

10. Exchanges

Allova does not operate a general exchange service. Where appropriate, you may return an eligible order and place a new order. This does not affect statutory rights for faulty, damaged or incorrectly supplied goods.